CRAFT N CREATIONS

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Terms and Conditions

Welcome to Craft N Creations! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read these carefully, as they govern your use of our website and the services provided.

1. Acceptance of Terms

By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our site.

2. Changes to Terms

Craft N Creations reserves the right to modify or replace these Terms and Conditions at any time without prior notice. Changes will be effective upon posting to this page, and continued use of the site following any changes constitutes your acceptance of those changes.

3. Products and Services

Craft N Creations offers handmade craft products, which may include but are not limited to jewelry, decor, and custom art pieces. Product descriptions and prices are subject to change without notice. We strive for accuracy but do not warrant that product descriptions, pricing, or other content are error-free or complete.

4. Ordering and Payment

Order Acceptance: By placing an order, you agree to pay the stated price for the product, including any shipping fees or taxes.
Payment Methods: We accept Credit and Debit Cards, Phone Pay, Google Pay, Paytm, Internet Banking. Payment must be completed before your order is processed.
Order Cancellations: We reserve the right to refuse or cancel orders at our discretion. If your order is canceled, you will be notified, and any payment made will be refunded.

5. Shipping and Delivery

Shipping Policy: We ship domestically within [list countries or regions if international]. Shipping times and fees vary based on location and shipping method.
Delivery Timeframes: We strive to provide accurate delivery times but cannot guarantee exact dates, especially for custom orders.
Lost or Damaged Items: Craft N Creations is not responsible for items lost or damaged during shipping. However, we will assist in resolving issues with the shipping carrier if possible.

6. Returns and Refunds

Eligibility for Returns: Items are eligible for return within 07 days of delivery if they are unused and in their original packaging. Custom or personalized items are non-refundable unless defective.
Refund Policy: Approved returns will be refunded in the original form of payment within [XX] days of receipt of the item.
Return Shipping: Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

7. Intellectual Property

All content on this site, including text, graphics, logos, images, and software, is the property of Craft N Creations or its content suppliers and is protected by copyright, trademark, and other laws. Unauthorized use of any content on this site is prohibited.

8. User Conduct

You agree to use our website for lawful purposes and in a way that does not infringe on the rights of others. Prohibited conduct includes but is not limited to:

Engaging in fraudulent activity
Transmitting harmful or malicious software
Attempting to gain unauthorized access to the site or systems

9. Disclaimer of Warranties

Craft N Creations provides the website and its services on an "as is" and "as available" basis. We do not guarantee that the website will be uninterrupted, secure, or error-free. All products and services are provided without warranties of any kind, either express or implied.

10. Limitation of Liability

In no event shall Craft N Creations be liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, our website or products, even if we have been advised of the possibility of such damages. Our maximum liability shall not exceed the amount paid for the product(s) purchased.

11. Indemnification

You agree to indemnify and hold harmless Craft N Creations, its affiliates, and employees from any claims, damages, liabilities, and expenses (including attorney’s fees) arising from your use of the site or violation of these Terms and Conditions.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Your State/Region], without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts in [Your State/Region] for any dispute arising under these terms.

13. Contact Information

For questions or concerns about these Terms and Conditions, please contact us at:

Craft N Creations
Email: [Your Contact Email]
Phone: [Your Contact Phone Number]

Return and Refund Policy

At Craft N Creations, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and return policy below:

Returns

We accept returns on most items within 7 days of the purchase date. To be eligible for a return, the item must be:

In new, unused condition
In the original packaging (if applicable)

How to Return an Item:

Contact Us: Please email our customer service team at support@craftncreations.com with your order number and reason for the return.
Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions for returning your item.
Ship the Item: After receiving the RA number, return the item to the address provided by our customer service team. Please include a copy of your order confirmation or receipt inside the return package.
Condition of Item: Items must be unused, unwashed, and in the original condition they were received to be eligible for a return. Customized or personalized items cannot be returned unless they arrive damaged or defective.

Refunds

Once your returned item is received and inspected, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please allow 5–7 business days for the refund to appear in your account, depending on your bank or payment provider.

Note: Shipping fees are non-refundable, and the customer is responsible for return shipping costs, unless the return is due to a mistake made by us or if the item is defective.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at support@craftncreations.com with:

A photo of the damaged/defective item
Your order number
A description of the issue

We will arrange for a replacement or refund, at our discretion, and cover the return shipping costs.

Non-Returnable Items

The following items cannot be returned:

Customized or personalized items (unless damaged or defective)
Sale or clearance items
Gift cards

Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled. However, you may return the item once it is received according to our return policy.

Contact Us

If you have any questions or need assistance with a return, refund, or exchange, please feel free to contact our customer service team at support@craftncreations.com or call [insert phone number]. We are here to help!

Terms of return (i.e. number of days)
State of return (e.g. unworn)
Reason for return (e.g. damaged or wrong product)
Process for return (i.e. how to initiate a return, how to contact customer service)
Process of refund (i.e. terms of refund, duration, payment details)
Contact details