Overview

We want you to be completely satisfied with your purchase from Craft N Creations. If for any reason you are not satisfied, we offer a straightforward refund policy to ensure your peace of mind.

Eligibility

To be eligible for a refund, you must request it within 7 days of receiving your order.
Refunds are only applicable to products that are in unused, undamaged, and resalable condition.

Refund Process:

To request a refund, please contact our customer service team with your order details and reason for return.
Once your request is approved, you will receive instructions on how to return the product.
Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.
If the return is approved, we will initiate a refund to your original payment method. Please allow 15 days for the refund to be processed.

Non-refundable Items:

Certain items are not eligible for refunds, including personalized/customized products and items marked as final sale.

Return Shipping:

You are responsible for the cost of return shipping unless the return is due to our error or a defective product.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Refund Exceptions:

Refunds may be subject to deductions for any discounts, promotions, or shipping fees associated with the original purchase.

We reserve the right to deny a refund if the returned product does not meet our return policy criteria.

Changes to Refund Policy:

We reserve the right to modify or update our refund policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns about our refund policy, please contact our customer service team at info@craft_n_creations.com.

 

Cancellation Policy: 

Customers can cancel their orders anytime before they have been shipped or processed. Provide clear instructions on how they can cancel, whether through email, phone, or a cancellation form on your website.

Refund Policy:

  1. Damaged or Defective Items: If customers receive damaged or defective items, they can return them within 7 days for a full refund or replacement.

2. Change of Mind: For non-defective items, if a customer changes their mind, you may offer refunds on a case-by-case basis. Specify any restocking fees or return shipping costs that might apply.

3. Custom Orders: Outline specific policies for custom-made or personalized items, as these may have different no refund or cancellation terms only replacement is possible.

Refund Process: Refunds are processed to the original payment method or as store credit and the timeline will 10 days maximum customers can expect for the refund to reflect.

Make sure to also include contact information and clear instructions on how customers can reach out for cancellations or refunds. This transparency helps build trust and reduces misunderstandings. If you have any specific details you’d like to include or modify, let me know!